Invoices & Billing Cycle

Overview

Cliqtel uses a wallet-based billing model. You prepay by topping up your wallet, and charges are deducted as they occur. An invoice is generated for each purchase, and monthly renewals produce their own invoice entries. There are no end-of-month surprise bills.

Billing Cycle

Each number has its own billing cycle based on its activation date:

• Activation day — you are charged the first month's fee at checkout
• Monthly renewal — on the same date each month, the monthly fee is deducted from your wallet
• No pro-rating — if you release a number mid-month, the current month is not refunded

For example, if you activate a number on March 15, the next renewal is April 15, then May 15, and so on.

How Charges Work

Cliqtel charges are straightforward:

Charge Type	When	Amount
Number purchase	At checkout	First month's fee (shown in order flow)
Monthly renewal	Monthly, on activation anniversary	Same monthly fee as at purchase
Outbound calls	After call completion	Per-minute rate based on destination
Inbound calls (toll-free)	After call completion	Per-minute rate (toll-free numbers only)
SMS	Per message	Per-message rate (where supported)

There are no setup fees, no contracts, and no minimum commitment. You pay only for what you use.

Download Invoices

All invoices are available in the portal:

1. Go to My Numbers → Invoices
2. Find the invoice you need (listed by date and amount)
3. Click the Download PDF button

The PDF is generated with all the details your accounting department needs, including line items, VAT information, and payment confirmation.

Invoice Details

Every Cliqtel invoice includes:

• Invoice number — unique, sequential identifier
• Date — the date the invoice was generated
• Seller details — Cliqtel B.V., Zeist, The Netherlands. KVK 42033793, VAT NL869402468B01
• Buyer details — your account name and company (if provided)
• Line items — each number or service with quantity, unit price, and total
• Subtotal, VAT, and total
• Payment status — confirms payment was received via wallet

VAT & Tax

Cliqtel B.V. is registered for VAT in the Netherlands (NL869402468B01). VAT handling depends on your location:

Customer Location	VAT Treatment
Netherlands (business with valid VAT ID)	21% Dutch VAT charged
EU (business with valid VAT ID)	Reverse charge — 0% VAT on invoice, you self-assess
EU (consumer / no VAT ID)	21% Dutch VAT charged
Outside EU	0% VAT (export of services)

Frequently Asked Questions

Can I get a consolidated monthly invoice?

Currently, invoices are generated per purchase. If you need a consolidated monthly overview, download all invoices for the month from the Invoices tab. Consolidated billing is on the roadmap for business accounts.

How do I change my billing details?

Go to My Numbers → Account and update your company name, address, and VAT ID. Updated details will appear on future invoices. Existing invoices cannot be modified.

Can I pay by bank transfer?

Cliqtel currently supports card, iDEAL, Bancontact, and Klarna payments through the wallet. Bank transfer (wire) is available for enterprise accounts — contact support for details.

What if I dispute a charge?

Contact Cliqtel support with the invoice number and details of the dispute. We will review and respond within 2 business days. Do not open a chargeback with your bank before contacting us, as this may result in account suspension.